** EXPLANATORY VIDEO AT THE END OF THE PAGE **
To monitor the closing of Cut and Religa notes, the paths are now a little different on the web.
On the timeline, all notes must be shown in green, even if they were closed due to impediment.
When opening the note performed by a team and accessing the HIST tab. STATUS Only the forms contained in the statuses will be displayed according to each flow.
For CUT-OFF notes, there will only be a form in AGENT ON LOCATION status.
For RELIGA notes, there will be forms in ON-SITE AGENT and EXECUTION status.
In both cases, the closing form will be available for consultation in the SERVICES tab in the CLOSING – CUTTING/RECONNECTING task.
EXPLANATORY VIDEO:
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